State Farm® Insurance Agent Katherine Ball

"After being with our previous agent for over 25 years, we had hoped for a smooth and supportive transition to our new agent. Unfortunately, the experience did not meet our expectations. There were noticeable gaps in communication and a lack of clear follow-up regarding Katherine Ball’s actions, particularly around our policy renewals. Some expectations were not clearly outlined, leaving us uncertain and lacking confidence in the decisions being made on our behalf. One of our main concerns was that the focus seemed to be more towards collecting insurance payments than providing the guidance and support of what we were used to. The communication with her felt more transactional than relationship-driven, which was the total opposite service we had previously received for many years. In the insurance industry, responsiveness and valued support are essential. Unfortunately, we experienced delays in responses to our questions and concerns, which led to unnecessary frustration and unwarranted confusion. Ultimately, we chose to move to a different office mainly to be closer to home, but more importantly, to receive more personalized service and guidance that better aligns with our needs."

"The heart and honesty of Candance was refreshing.Her commitment was clear. Too bad they are not closer."

"Katherine and team have been so amazing and really communicative with all my questions and concerns. Theu got what I needed done quickly and efficiently, happy to be a customer!"

"Candice was absolutely amazing and incredibly helpful! She took the time to find the best plan for me and walked me through every detail of the policy. Even though I wasn’t ready to switch immediately, she scheduled a follow-up call and made sure to text me that morning to confirm. She called exactly when she said she would—so professional and reliable. I really appreciated the personal attention throughout the entire process, especially how she went over the paperwork with me step by step. For the first time, I truly feel covered and protected—for both myself and my car. I never had that kind of confidence with my previous provider. Thank you so much, Candice!"

"Katherine Ball State Farm is very dedicated to assisting their customers and are always friendly and professional when I call. Katherine herself is very kind and attentive when discussing policies and coverages."

"Can’t go wrong with this office!! Every staff member I have interacted with was such a pleasure to work with!"

"Edmond Burton"

"I want to say thank you to Christopher Swain , he was able to break down all the details for me ,for the life insurance policy. He did such a great job ,I would recommend him to my friends for life insurance policy . He’s one of the best Agent that you guys have hands down . I am happy with the policy that I have chosen . And my experience was a wonderful experience, thank you again for helping me and my family ."

"Outstanding Service & Unbeatable Insurance Solutions! I cannot say enough great things about my insurance agent Katherine Bell and her entire staff! From the moment I first reached out, they provided exceptional personal customer service, making me feel like more than just a client—they truly care. They took the time to understand my needs,. What sets them apart is their dedication and follow-up. They consistently check in to ensure my policy still meets my needs and are always available to answer any questions. The products they offer are top-notch, giving me peace of mind knowing that my family and I are well protected. If you’re looking for an insurance agent who is knowledgeable, professional, and genuinely invested in your well-being, look no further. I highly recommend them to anyone seeking great coverage and an even better experience!"

"Very thorough and understandable application process and it was a pleasure speaking with CANDICE with the team. Made the process easy!"

"Love this team of talented and friendly staff. Highly recommend!!!!"

"Amazing experience! Gave me great discounts on my auto, home and business policies. Very easy to work with. Thank you Katherine!"

"Mr. Swain was very patient with me asking questions and he explained and made it clear for me to understand. I'm now insured with State Farm because of him."

"I had a great experience getting a life insurance policy started as well as a discount on my auto insurance with Chris! Overall I have had clear and concise customer service with this team of agents! Thanks"

"I have recently switched over all of my instances to Katherine Bell state farm, and have had a wonderful experience. Their rates are excellent, and the customer service is hard to beat. I also really appreciate Chris spending so much time going over and explaining all of my coverage options."

"Katherine is super nice and very helpful. The best part is she is very responsive in communication and reachable. I highly recommend her."

"I had an excellent experience working with Katherine Ball! She took the time to thoroughly explain all the coverage options, plans, and what would best meet my needs. Her communication was clear, professional, and timely, making what can be a complicated process so much easier to understand. I truly appreciated her patience and attention to detail. Highly recommend Katherine Ball’s State Farm Agency for anyone looking for a knowledgeable and trustworthy insurance agent!"

"I had an amazing experience getting life and renters insurance quotes for myself and my children with Christopher. He explained all the details clearly, making it easy for me to choose the best coverage without feeling overwhelmed. The customer service was top notch. I highly recommend Christopher with State Farm to meet all of your insurance needs."

"Exemplary service!! Candace went the extra mile in providing new, timely information and in answering my questions. She has my highest rating!!"

"Katherine is really personable and provided excellent service for my home and auto insurance needs. She is readily reachable and works with you to meet your insurance needs, as she did mine! Thank you Katherine."

"Mr. Christopher Swain was very helpful with providing information about life insurance. He helped me with different options and suggested ways I could invest in life insurance without breaking my pockets. Thanks for everything Chris, I appreciate it."

"Candice from Katherine Ball State Farm Absolutely Rocks!!! She has been great in helping in transitioning from my former insurance to exactly the coverage I need at a affordable rate. These days it isn't easy getting good rate on a Tesla. She helped me find the right coverage and piece of mind."

"Derek Moon at Katherine Ball's State Farm branch has been very helpful in advising me on my home and car accounts. State Farm has always been there for me, through life events, and I will always be appreciative of them going above and beyond expectations when I needed help the most."

"Katherine is a fabulous State Farm agent who truly cares about her customers!"

"Candice Royal for Katherine Ball’s State Farm is truly amazing! She was very formative about my car, rental, life insurance quotes. She had patience and was thorough in explanation."