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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Karla Armstrong

Karla Armstrong

August 24, 2024

5  out of  5
rating by Karla Armstrong
"Katherine is top notch. She is friendly, patient, and helpful. She is responsive and very knowledgable. I highly recommend Katherine for anyone looking for a knowledgeable and reliable insurance agent."
We responded:
"Thank you so much, Karla, for your glowing review! We’re thrilled to hear that our team has provided you with top-notch service. Your recommendation means a lot to us, and we’re here to support you with all your insurance needs. Thanks again for choosing to work with our State Farm team! – Katherine "
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kat cannella

August 23, 2024

5  out of  5
rating by kat cannella
"Katherine is super friendly, helpful, and knowledgeable. She will go out of her way to find the best options for your situation and your budget. You'll be glad you chose her as your agent!"
We responded:
"Kat, thank you so much for your kind review. We strive to meet each customer where they are to insure proper protection. "
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Xdl Zaino

August 12, 2024

5  out of  5
rating by Xdl Zaino
"Derrick is a great help! Very useful in information needed answers on coverage!😎"
We responded:
"Thank you so much for your 5-star review. We strive to provide excellent service and education to our customers! We look forward to helping you again soon. Katherine"
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Scott Sanders

July 29, 2024

5  out of  5
rating by Scott Sanders
"Katherine has proven to be as knowledgeable, professional, proactive, and friendly an insurance professional as I have ever worked with. Her service orientation is only matched by her insurance knowledge and ability to design solutions to meet very specific needs. I can’t recommend her more highly."
We responded:
"Scott, thank you so much for your 5-star review! We are so thankful to have you as a customer and ensure you are properly protected. We'll see you soon! Katherine @ Katherine Ball State Farm"
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Si Morris

July 17, 2024

5  out of  5
rating by Si Morris
"Derrick was so helpful. I’m excited to be a new member of State Farm."
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Russell Hayden

July 7, 2024

5  out of  5
rating by Russell Hayden
"Katherine truly cares about her clients and their well being. Highly recommend!"
We responded:
"Thank you for your feedback, Russell! We pride ourselves on having skilled team members who genuinely care about our customers. We appreciate your high recommendation and look forward to continuing to provide you and all our customers with exceptional service. Thank you for choosing us! – Katherine "
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Shelby Williams

June 26, 2024

5  out of  5
rating by Shelby Williams
"Absolutely thrilled to share my experience with Katherine Ball and her newly opened State Farm office! 🌟🌟🌟🌟🌟 From the moment I walked in, I was greeted with warmth and professionalism. Katherine has created a welcoming environment that instantly puts you at ease. Her expertise in the insurance industry is evident in every interaction, and she goes above and beyond to ensure her clients are well-informed and comfortable with their decisions. What sets Katherine apart is her genuine care for her clients. She took the time to understand my specific needs and tailored a policy that perfectly matched my situation. Her attention to detail and dedication to providing top-notch service is truly commendable. If you're looking for an insurance agent who is knowledgeable, personable, and truly cares about your well-being, look no further than Katherine Ball at State Farm. She is a shining example of what excellent customer service should be, and I couldn't be happier with my experience. Highly recommend!"
We responded:
"Shelby, thank you for your wonderful review! We're delighted to hear about your positive experience with our team. It's fantastic to know that our warmth and deep understanding of the insurance industry made such a great impression. Our commitment to creating a welcoming environment and personalizing plans to fit the unique needs of each customer is a cornerstone of our service at State Farm. We truly appreciate your recommendation. Thank you for choosing our State Farm team, and we look forward to continuing to serve you with the same level of excellence in the future! – Katherine "
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Brooke Sullivan

June 25, 2024

5  out of  5
rating by Brooke Sullivan
"I never really considered changing insurance companies until a friend of mine used Katherine and said she was able to save him some money. After meeting with her, she indeed was able to take care of me and provide more coverage than what I was paying with my current company. I switched to her immediately. She is extremely responsive and very knowledgeable."
We responded:
"Thank you so much for your review, Brooke! We are so glad you joined our State Farm family. We strive to provide each of our customers with knowledgeable and detailed information that helps them make informed decisions about their coverage. We look forward to continuing to serve you in the future! -Katherine "
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Maureen Brewer

June 24, 2024

5  out of  5
rating by Maureen Brewer
"What a joy to have Katherine handle my new policies for auto and renters insurance. Fast, friendly and efficient. Got me great rates and offered all the services for my needs!! Thank you it was a pleasure!"
We responded:
"Thank you so much for your wonderful review, Maureen! It was truly a pleasure assisting you with your auto and renters insurance needs. I'm thrilled to hear you found the process fast, friendly, and efficient, and that we were able to get you coverage personalized to your needs! If you ever have any more questions or need further assistance, please don’t hesitate to reach out. -Katherine"
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j em

June 19, 2024

5  out of  5
rating by j em
"He’s so kind and patient, it was a helpful and great service"
We responded:
"Thank you for your kind words! We're delighted to hear that you found our service helpful and enjoyed your experience with us. We pride ourselves on providing kind and patient service, and it's wonderful to know that we've lived up to your expectations. We appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing us! – Katherine "
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John Blevins

June 11, 2024

5  out of  5
rating by John Blevins
"What a great and efficient staff and StTe Farm Agent. Been with State Farm since 1973 business and personal and this is the best staff i worked with. State Farm can be very proud of Katherine and her Staff."
We responded:
"Thank you for your kind words, John! We're thrilled you’ve had wonderful experiences since joining State Farm in 1973. Your loyalty and positive feedback mean a lot to us. We’re proud to have such an efficient and dedicated team. Thanks for being a part of our State Farm team! – Katherine "
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GLADYS LASEKAN

June 11, 2024

5  out of  5
rating by GLADYS LASEKAN
"Excellent Customer Service. Yvonne was patient, detailed, friendly and professional. She gets the Job done ✔️"
We responded:
"Thank you for your wonderful feedback, Gladys! We're delighted that Yvonne provided excellent customer service with patience, detail, friendliness, and professionalism. We're proud to have her on our team. Thanks for choosing us! – Katherine "
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Paul Nelson

June 7, 2024

5  out of  5
rating by Paul Nelson
"My family & I have had multiple Insurance policies with State Farm including Home & Auto over the past 15 + yrs At the start of this year (2024), we had to switch our State Farm agents as our previous agent retired. This new agency has been more than patient accommodating cooperative. Reviewing bills , immediately providing temp cards for a vehicle just purchased answering calls that needed attention. Good agency to work with. Highly recommended"
We responded:
"Paul, thank you so much for your thoughtful and glowing review. We are thrilled to have been able to serve you in the past few months and are excited to serve and get to know you better in the years to come. "
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Melanie Baer

June 5, 2024

5  out of  5
rating by Melanie Baer
"Derek was great to work with today. As a new client, I thought the CX was exceptional. Looking forward to working with this team."
We responded:
"Thank you for your feedback, Melanie! We're thrilled to hear that Derek provided exceptional customer service as you joined us as a new customer. We're excited to work with you and look forward to serving your needs. – Katherine "
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Eric Hogan

June 5, 2024

5  out of  5
rating by Eric Hogan
"What a wonderful experience! None of us wants to deal with the task of going through new insurance policies but, Lisa at the Katherine Ball agency was an absolute joy to work with. This was easy and fast! Thank you so much for your professionalism and your understanding of how delicate we all can be in these times. I'll definitely be back!"
We responded:
"Thank you for your wonderful feedback, Eric! We're delighted to hear that you had a fantastic experience with Lisa. It's great to know her professionalism and understanding made a positive impact. We look forward to serving you again in the future. Thanks for choosing us!"
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LISA RAMSAY

June 3, 2024

5  out of  5
rating by LISA RAMSAY
"We are new to Katherine's office having come over when our old agent retired. We are very happy State Farm suggested her. She is not only very knowledgeable , but the office is very responsive and communicative. We look forward to continuing to grow the relationship."
We responded:
"Thank you for your kind feedback, Lisa! We're delighted you're happy with our office and the service you've received. We're committed to providing knowledgeable, responsive, and communicative support, and we look forward to growing our relationship with you. Thanks for choosing us! – Katherine "
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Daphine Willingham

May 29, 2024

5  out of  5
rating by Daphine Willingham
"Katherine, thank you for your caring touch in everything you do. The community is fortunate to have you as a good neighbor!"
We responded:
"Thank you for your kind words, Daphine! We're delighted to hear that our caring touch has made a positive impact. Your appreciation means a lot to us, and we sincerely appreciate your support. Thanks for being a member of our State Farm community! – Katherine "
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Imran Meghji

May 29, 2024

5  out of  5
rating by Imran Meghji
"I recently got moved over from another State Farm agent who retired. Katherine's team (especially Madison) has been excellent to work with. The team proactively reached out to answer any questions. And they have been super responsive and helpful with my recent inquiries. Thanks Katherine & team!"
We responded:
"Thank you for your feedback, Imran! We're delighted that our team, especially Madison, has been proactive, responsive, and helpful during your transition. We're committed to providing excellent service, and it's great to know we've met your expectations. Thanks for choosing us! – Katherine "
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Lauren T

May 24, 2024

5  out of  5
rating by Lauren T
"5 stars all around. Thank you Katherine for the fast & personal service to help me save on my car insurance. She even bundled my home & life insurance to make sure I qualified for the highest discounts available to me. Highly recommend!"
We responded:
"Thank you, Lauren, for your fantastic five-star review! We're thrilled to hear that our team provided fast and personal service, helping you with your insurance needs. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. We're here to help! – Katherine "
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Caroline Tullos

May 23, 2024

5  out of  5
rating by Caroline Tullos
"Katherine and her team are unmatched! They provide exceptional customer care while also providing top notch coverage and pricing. If you’re looking for insurance of any kind I would look no further!"
We responded:
"Thank you, Caroline, for sharing such kind feedback! We are so grateful to have you in our State Farm family and are happy to help whenever you need us. We look forward to chatting again soon!"
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David

May 22, 2024

5  out of  5
rating by David
"So friendly and so helpful. I've known Katherine for a long time and you won't find someone more genuine."
We responded:
"Thank you, David, for your kind words! We're delighted you've had such a positive experience with our State Farm team. If you need any further assistance, please don't hesitate to reach out."
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Anita Frederick

May 21, 2024

5  out of  5
rating by Anita Frederick
"Katherine is a great agent and we love our products that she helped us select for our family. She helped us get a super competitive rate for our home, auto, and ancillary insurance needs as well as helping us tailor our life insurance to round our coverage out. No one likes to plan for the what ifs but Katherine made it easy and affordable for us to have all of the coverage we needed in one place with State Farm. We had issues with another insurance company covering a claim but we haven’t had one moments problem with our insurance through Katherine and her team at State Farm. Kind and knowledgeable couldn’t recommend her enough to help with all of your insurance needs."
We responded:
"Thank you, Anita, for your wonderful review! We're thrilled to hear that Katherine has been able to help with your insurance needs. It's great that she made the process simple for your family. Your kind words and recommendation mean a lot to us. If you need any further assistance, please don't hesitate to reach out. We're here to help! "
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Jason Graham

May 20, 2024

5  out of  5
rating by Jason Graham
"Katherine and her staff are amazing! She has a ton of knowledge and experience and has been an asset to me."
We responded:
"Thank you, Jason, for your wonderful review! We're delighted to hear that our team has been so helpful to you. Your kind words mean a lot to us, and we're thrilled to have been an asset to you. If you need anything else, please don't hesitate to reach out. We appreciate your support! "
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Kenneth Howard

May 18, 2024

5  out of  5
rating by Kenneth Howard
"I’ve had the pleasure to meet and work with Katherine Ball and was impressed with her dedication and commitment to provide exceptional service. I would highly recommend her and her team Lisa, Yvonne, Maddy, and Derek."
We responded:
"Thank you so much for the 5-star review, Kenney. We strive to provide everyone with exceptional, caring service. "
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TJ Stahl

May 14, 2024

5  out of  5
rating by TJ Stahl
"I highly recommend Katherine and her office. She goes the extra mile and it shows. Great customer service!!!"
We responded:
"Thank you for the 5-star review, TJ! Thank you for trusting us with your insurance and financial needs. "