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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Sash By

Sash By

October 23, 2024

5  out of  5
rating by Sash By
"Katherine is friendly and approachable, and she does a great job helping her customers!!"
We responded:
"Thank you so much for your kind words, Sash! We're thrilled to hear that our team has been able to provide such great service. If you ever need anything else, please don’t hesitate to reach out! – Katherine "
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Paula Waldron

October 18, 2024

5  out of  5
rating by Paula Waldron
"Katherine and her staff provide a level of customer service that is second to none. It’s been a long time since I’ve felt like an insurance agency ACTUALLY cares about their customers, and they certainly do. If you’re thinking about giving them a call, this is your sign! You won’t regret it. #goodneighborforlife"
We responded:
"Thank you so much for your kind words, Paula! We truly appreciate your feedback and are thrilled to hear that our team has positively impacted your experience. Providing exceptional customer service and truly caring about our customers is at the heart of everything we do. We're grateful for your feedback and support. Please don't hesitate to reach out if there's anything more, we could do for you. – Katherine "
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Amanda Nelson

October 9, 2024

5  out of  5
rating by Amanda Nelson
"Katherine and her staff are wonderful! Very kind and helpful."
We responded:
"Thank you, Amanda! We're so glad that our State Farm team has been kind and helpful. Providing excellent service is our priority, and it's wonderful to know you’ve had such a positive experience with us. We're here whenever you need us! – Katherine "
Profile photo of Brandon Waldron

Brandon Waldron

October 9, 2024

5  out of  5
rating by Brandon Waldron
"Katherine and her staff always treat me like family. They know who I am when I call and they always ask how my family is doing. That’s so uncommon today. Wonderful service!"
We responded:
"Thank you, Brandon! We're so happy that our team continues to provide you with such personal and attentive service. We pride ourselves on building meaningful relationships with our customers, and it’s wonderful to know you feel like part of the family. If you ever need anything, don’t hesitate to reach out—we’re happy to assist you with your insurance needs! – Katherine "
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Connie Wilkes

October 8, 2024

5  out of  5
rating by Connie Wilkes
"Katherine is the BEST!!"
We responded:
"Thank you so much for your kind words, Connie! We’re thrilled to hear that our team provided such excellent service. We’ll be sure to pass along your compliment to her. If you need anything in the future, please don’t hesitate to reach out. – Katherine "
Profile photo of Karl Kinnard (Spartan945)

Karl Kinnard (Spartan945)

October 8, 2024

5  out of  5
rating by Karl Kinnard (Spartan945)
"Very friendly group of people and unlike most insurance agents I've spoken to they tried to keep my price down and not recommend coverage I didn't need. Its also nice to have a local agent I can contact when needed. I am new to state farm but I think this is a great agency setup compared to only speaking to corporate and it's easier than I'm used to to ask questions. Its like having your own personal group of agents essentially. Definitely recommend checking them out!"
We responded:
"Thank you for your thoughtful review, Karl! We're so glad to hear that you had a positive experience with our team and that we could assist you with your insurance needs. If you ever have any questions or need assistance, we’re here for you. Welcome to our State Farm family, and thank you for recommending us! – Katherine "
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Brian Brakefield

September 18, 2024

5  out of  5
rating by Brian Brakefield
"Katherine is a shining example of a great State Farm agent."
We responded:
"Thank you, Brian! We truly appreciate your kind words, and it’s great to hear that you’ve had such a fantastic experience with our State Farm team. We’re here for you—thanks again for your feedback! – Katherine "
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L C

September 18, 2024

5  out of  5
rating by L C
"We have had some negative experiences in the past with other insurance agencies, but ever since we signed on with Katherine Ball State Farm our experience has been exceptional! She took the time and walked us through all of our questions and was very competitive with finding us the best rate possible for our auto, home and life insurance. You can tell she really cares and has a passion for people. She is honest, very knowledgeable, responsive and we are so thankful we found her as our agent. Reach out. You won’t be disappointed!"
We responded:
"Thank you so much for your thoughtful review! We’re incredibly happy to hear that you had a positive experience with our State Farm team. It’s wonderful to know that she made the process smooth and simple. We’re grateful to have you as part of our State Farm family and are here to help whenever you need us! – Katherine "
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Kalan Sargent

September 18, 2024

5  out of  5
rating by Kalan Sargent
"Katherine and her team are wonderful! They are very knowledgeable and easy to communicate with. 10/10 would recommend!"
We responded:
"Thank you so much, Kalan! We’re thrilled to hear that our State Farm team provided you with such a positive experience. Your recommendation means a lot to us, and we’re happy to help with your insurance needs! – Katherine "
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William C Whitehead

September 11, 2024

5  out of  5
rating by William C Whitehead
"Katherine is definitely on the "ball" and helpful with my insurance needs. It was a pleasure to meet with her virtually via the State Farm secure app and discuss existing coverage. It would be a pleasure to recommend her and State Farm to my friends and family. Thank you, Katherine and "Team""
We responded:
"Thank you, William, for your thoughtful review! We’re thrilled to hear that our team was on top of things and provided the helpful service you needed. Your recommendation means so much to us, and we’ll be sure to share your kind words with the team. If you ever need anything, we’re happy to help. Thanks again for choosing our State Farm team! – Katherine"
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Milton Luna

September 9, 2024

5  out of  5
rating by Milton Luna
"Katherine is genuinely an honest, respectful, and earnest insurance agent and I couldn't recommend her enough! She's intentional and knowledgeable about the policies that best suits you or your family's needs with an inviting/welcoming personality that provides a sense of confidence and certainty that you are cherished the moment you walk in! Seriously, give her a call and, rest assured, you won't be disappointed!"
We responded:
"Thank you so much, Milton, for your thoughtful and glowing review! We’re thrilled to hear that you had a positive experience with our State Farm team. It’s wonderful to know she made you feel confident. Your recommendation means the world to us, and we’re here to assist with anything you need. Thanks again for choosing us and for your kind words! – Katherine "
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Karla Armstrong

August 24, 2024

5  out of  5
rating by Karla Armstrong
"Katherine is top notch. She is friendly, patient, and helpful. She is responsive and very knowledgable. I highly recommend Katherine for anyone looking for a knowledgeable and reliable insurance agent."
We responded:
"Thank you so much, Karla, for your glowing review! We’re thrilled to hear that our team has provided you with top-notch service. Your recommendation means a lot to us, and we’re here to support you with all your insurance needs. Thanks again for choosing to work with our State Farm team! – Katherine "
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kat cannella

August 23, 2024

5  out of  5
rating by kat cannella
"Katherine is super friendly, helpful, and knowledgeable. She will go out of her way to find the best options for your situation and your budget. You'll be glad you chose her as your agent!"
We responded:
"Kat, thank you so much for your kind review. We strive to meet each customer where they are to insure proper protection. "
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Xdl Zaino

August 12, 2024

5  out of  5
rating by Xdl Zaino
"Derrick is a great help! Very useful in information needed answers on coverage!😎"
We responded:
"Thank you so much for your 5-star review. We strive to provide excellent service and education to our customers! We look forward to helping you again soon. Katherine"
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Scott Sanders

July 29, 2024

5  out of  5
rating by Scott Sanders
"Katherine has proven to be as knowledgeable, professional, proactive, and friendly an insurance professional as I have ever worked with. Her service orientation is only matched by her insurance knowledge and ability to design solutions to meet very specific needs. I can’t recommend her more highly."
We responded:
"Scott, thank you so much for your 5-star review! We are so thankful to have you as a customer and ensure you are properly protected. We'll see you soon! Katherine @ Katherine Ball State Farm"
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Si Morris

July 17, 2024

5  out of  5
rating by Si Morris
"Derrick was so helpful. I’m excited to be a new member of State Farm."
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Russell Hayden

July 7, 2024

5  out of  5
rating by Russell Hayden
"Katherine truly cares about her clients and their well being. Highly recommend!"
We responded:
"Thank you for your feedback, Russell! We pride ourselves on having skilled team members who genuinely care about our customers. We appreciate your high recommendation and look forward to continuing to provide you and all our customers with exceptional service. Thank you for choosing us! – Katherine "
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Shelby Williams

June 26, 2024

5  out of  5
rating by Shelby Williams
"Absolutely thrilled to share my experience with Katherine Ball and her newly opened State Farm office! 🌟🌟🌟🌟🌟 From the moment I walked in, I was greeted with warmth and professionalism. Katherine has created a welcoming environment that instantly puts you at ease. Her expertise in the insurance industry is evident in every interaction, and she goes above and beyond to ensure her clients are well-informed and comfortable with their decisions. What sets Katherine apart is her genuine care for her clients. She took the time to understand my specific needs and tailored a policy that perfectly matched my situation. Her attention to detail and dedication to providing top-notch service is truly commendable. If you're looking for an insurance agent who is knowledgeable, personable, and truly cares about your well-being, look no further than Katherine Ball at State Farm. She is a shining example of what excellent customer service should be, and I couldn't be happier with my experience. Highly recommend!"
We responded:
"Shelby, thank you for your wonderful review! We're delighted to hear about your positive experience with our team. It's fantastic to know that our warmth and deep understanding of the insurance industry made such a great impression. Our commitment to creating a welcoming environment and personalizing plans to fit the unique needs of each customer is a cornerstone of our service at State Farm. We truly appreciate your recommendation. Thank you for choosing our State Farm team, and we look forward to continuing to serve you with the same level of excellence in the future! – Katherine "
Profile photo of Brooke Sullivan

Brooke Sullivan

June 25, 2024

5  out of  5
rating by Brooke Sullivan
"I never really considered changing insurance companies until a friend of mine used Katherine and said she was able to save him some money. After meeting with her, she indeed was able to take care of me and provide more coverage than what I was paying with my current company. I switched to her immediately. She is extremely responsive and very knowledgeable."
We responded:
"Thank you so much for your review, Brooke! We are so glad you joined our State Farm family. We strive to provide each of our customers with knowledgeable and detailed information that helps them make informed decisions about their coverage. We look forward to continuing to serve you in the future! -Katherine "
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Maureen Brewer

June 24, 2024

5  out of  5
rating by Maureen Brewer
"What a joy to have Katherine handle my new policies for auto and renters insurance. Fast, friendly and efficient. Got me great rates and offered all the services for my needs!! Thank you it was a pleasure!"
We responded:
"Thank you so much for your wonderful review, Maureen! It was truly a pleasure assisting you with your auto and renters insurance needs. I'm thrilled to hear you found the process fast, friendly, and efficient, and that we were able to get you coverage personalized to your needs! If you ever have any more questions or need further assistance, please don’t hesitate to reach out. -Katherine"
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j em

June 19, 2024

5  out of  5
rating by j em
"He’s so kind and patient, it was a helpful and great service"
We responded:
"Thank you for your kind words! We're delighted to hear that you found our service helpful and enjoyed your experience with us. We pride ourselves on providing kind and patient service, and it's wonderful to know that we've lived up to your expectations. We appreciate your feedback and look forward to assisting you again in the future. Thank you for choosing us! – Katherine "
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John Blevins

June 11, 2024

5  out of  5
rating by John Blevins
"What a great and efficient staff and StTe Farm Agent. Been with State Farm since 1973 business and personal and this is the best staff i worked with. State Farm can be very proud of Katherine and her Staff."
We responded:
"Thank you for your kind words, John! We're thrilled you’ve had wonderful experiences since joining State Farm in 1973. Your loyalty and positive feedback mean a lot to us. We’re proud to have such an efficient and dedicated team. Thanks for being a part of our State Farm team! – Katherine "
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GLADYS LASEKAN

June 11, 2024

5  out of  5
rating by GLADYS LASEKAN
"Excellent Customer Service. Yvonne was patient, detailed, friendly and professional. She gets the Job done ✔️"
We responded:
"Thank you for your wonderful feedback, Gladys! We're delighted that Yvonne provided excellent customer service with patience, detail, friendliness, and professionalism. We're proud to have her on our team. Thanks for choosing us! – Katherine "
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Paul Nelson

June 7, 2024

5  out of  5
rating by Paul Nelson
"My family & I have had multiple Insurance policies with State Farm including Home & Auto over the past 15 + yrs At the start of this year (2024), we had to switch our State Farm agents as our previous agent retired. This new agency has been more than patient accommodating cooperative. Reviewing bills , immediately providing temp cards for a vehicle just purchased answering calls that needed attention. Good agency to work with. Highly recommended"
We responded:
"Paul, thank you so much for your thoughtful and glowing review. We are thrilled to have been able to serve you in the past few months and are excited to serve and get to know you better in the years to come. "
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Melanie Baer

June 5, 2024

5  out of  5
rating by Melanie Baer
"Derek was great to work with today. As a new client, I thought the CX was exceptional. Looking forward to working with this team."
We responded:
"Thank you for your feedback, Melanie! We're thrilled to hear that Derek provided exceptional customer service as you joined us as a new customer. We're excited to work with you and look forward to serving your needs. – Katherine "